VividAura Support
Vivid Pro
How do I cancel Vivid Pro?
In Google Play tap your profile picture. Then go to Payments & subscriptions > Subscriptions > VividAura > Cancel subscription. Pro stays on until the end of the period you paid for. Settings > Pro Status in the app takes you to the same page.
I paid for Pro but the app says Free
Open Settings > Restore Purchases. Make sure Google Play on the phone is signed in to the Google account you bought Pro with. A payment that is still pending turns Pro on as soon as it goes through.
How do I remove the watermark?
Free exports up to 2K have no watermark. A free 4K export carries a small one and Vivid Pro removes it. Tap Remove next to “Includes a small watermark” before you export to try Pro.
Enhancing and exporting
Enhancing is slow or my phone gets warm
Enhancing runs entirely on your phone so its speed depends on the phone. Settings > Device Evaluation tests it and suggests the best settings. Settings > Enhance Input Cap > 720p input makes runs faster and cooler.
An export failed
Open Settings > Share Diagnostics and send the file to support@vividaura.app with a line about what you were doing. The file holds technical details only and never your videos.
Projects
How do I move a project to another phone?
In Library > Projects tap the ⋮ on the project and choose Share project. That makes one .vivid file with the project and all its media. Open it on the other phone from Files or from the chat it was sent in. Library > Projects > Open a project file works too.
Privacy
Are my videos uploaded anywhere?
No. Enhancing, editing and exporting all happen on your phone and there is no account. See the Privacy Policy.
How do I delete my data?
Everything the app keeps is on your phone. Clear the app’s storage in Android Settings or uninstall the app. More about deleting your data.
Still need help?
Write to us with your phone’s model and the app’s version. Both are at the bottom of Settings.